Exchanges and Refunds

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We want you to absolutely love your Queensybra pieces — and if something isn’t quite right, we’re here to help. to help.

 

1. Incorrect or Defective Items

​If we made a mistake, we're truly sorry!
Please email us at contact@queensybra.com within 7 days of receiving your order.
We'll arrange a replacement or a full refund, at no extra cost.

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2. Size Exchange (One-Time Only)

Not the perfect fit? No worries.
We offer a one-time size exchange for eligible items within 7 days of receipt.

 

To ensure a smooth exchange, please keep the following in mind:

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• Condition: Items must be unworn, unwashed, with all original tags and hygienic liners intact.

• Shipping Costs: You'll cover both ways (sending back the item + getting the new size), but we’ll ship your new piece ASAP.

• Timeline: Once approved by our team, please send the item back within 7 days.

• Availability: Exchanges depend on stock of the requested size.

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3. A Few Final Details

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• Start Your Exchange: Just email us at contact@queensybra.com — we’ll guide you step-by-step.

• Final Sale Items: Sale items are final and not eligible for return or exchange.

• Fairness to All: We only accept returns that meet these conditions to ensure fairness to every customer.

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